SECURITY POLICY

Thank you for visiting our website. The protection of your personal data is important to us. Please take note of the following information pertaining to the security policy of our website and online store.

At Eldoraigne Animal Clinic, we take the privacy and protection of your personal information seriously. While no online system is ever 100% secure, we are committed to maintaining strong security standards that balance safety and convenience for our clients.

 1. Introduction

While there is no such thing as “full or perfect security,” we have implemented best practices to protect your information and ensure a secure online experience. We aim to strike a responsible balance between strong technical safeguards and ease of use for our valued clients.

 2. Our Security Responsibilities

We commit to the following measures to safeguard your personal data and digital experience:

• Secure Hosting: Our website is hosted in a protected server environment using firewalls and advanced security tools to block unauthorised access.
• Data Protection: Personal information you provide is protected using secure encryption protocols. This includes any sensitive data shared via our website, such as when booking appointments or completing forms.
• Secure Payment Gateways: If any payments are processed online, they are handled through secure third-party providers with encrypted links and verified SSL certificates.
• Regular Backups: We regularly back up data to prevent loss and ensure recovery in the event of a technical failure.
• Activity Monitoring: All access to our systems is logged. This allows us to investigate and resolve any suspicious activity quickly.
• Best Practice Payment Security: We use payment systems that meet current security standards for veterinary and ecommerce platforms in South Africa.

 3. Disclaimers on Security

While we take every reasonable step to protect your data, there are limits to what we can control:

• Third-Party Links: If you are redirected to a payment processor or other third-party site, that provider is responsible for the security of your data while using their platform.
• Harmful Code Disclaimer: Although we regularly monitor and update our systems, we cannot guarantee that no viruses, malware, or other harmful code will ever affect your visit.
• External Factors: If your device is compromised, or if data loss occurs due to your actions or conditions beyond our control, we cannot be held liable – though we’ll do our best to assist.

 4. Your Responsibilities for Security

4.1 Recommended Actions

To enhance your own digital security, we encourage you to:

• Install up-to-date antivirus and anti-malware software on your device.
• Perform regular system scans for viruses or intrusions.
• Keep your software and operating system updated to their latest versions.

4.2 Online Safety Measures

Additional precautions you should consider:

• Review your browser’s security settings and enable enhanced privacy controls.
• Look for a secure connection (indicated by “https://” and a padlock icon in your browser) when entering personal or payment information.
• Always log out after submitting forms or making bookings on our website.

 5. Password Protection

If our site offers login functionality, please:

• Never share your password with anyone.
• Avoid sending passwords via email or unsecured messages.
• Choose a strong, unique password and update it regularly.

 6. Payment Security (If Applicable)

6.1 Safe Transactions

Any online payments processed through our site are handled via trusted third-party gateways. This process is just as secure as in-person card transactions, provided you follow safe browsing practices.

6.2 No Card Data Stored

We do not store or process credit card data directly. All transactions are routed through approved providers using Secure Socket Layer (SSL) encryption.

6.3 Verified Service Providers

Our payment gateways are certified by recognised Certificate Authorities (CAs), ensuring secure digital identification and data protection.

6.4 Full-Site SSL Protection

The entire Eldoraigne Animal Clinic website is protected by an SSL certificate, providing secure connections across all pages.

 7. Phishing Awareness

7.1 Secure Login Only

Only enter personal details or passwords on our official website (ensure the domain is eldoraigneanimalclinic.com).

7.2 We’ll Never Ask You for Passwords

We will never email or message you asking for your password, credit card number, or personal information via clickable links. Be cautious of suspicious messages, and report phishing attempts immediately to help protect our community.

 8. Contact Us About Security Concerns

If you notice any suspicious activity, unusual login behaviour, or believe your information may have been compromised, please get in touch with us right away. Your vigilance helps us keep our systems secure for everyone.

📧 admin@eldoraigneanimalclinic.com
📍 Eldoraigne Animal Clinic
41 Weavind Avenue, Eldoraigne, Centurion, 0157
ATTN: Customer Liaison Officer
Subject line: Security Policy

 9. Our Right to Protect Our System

We reserve the right to take any reasonable actions we deem necessary to maintain the security and performance of our website. You agree not to engage in any activity that could compromise or interfere with our systems or the data of other users.

LAST UPDATED: JULY 2025

Eldoraigne Animal Clinic may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 1 August 2020.