TERMS AND CONDITIONS

Thank you for visiting our website. The protection of your personal data is important to us. Please take note of the following information pertaining to the terms and conditions of our website and online store.

1. Introduction

These are the general terms of the relationship between you (the website visitor) and us (Eldoraigne Animal Clinic). These terms govern all use of this website. By accessing or using this website, you agree to be bound by these terms.

We are the legal owners of this website, and your use of it constitutes acceptance of these terms and any policies linked or referred to herein.

2. Definitions and Interpretation

2.1 Definitions

In this agreement:

• Terms refers to:

  • these terms of use;

  • our Privacy Policy; and

  • any other notices, disclaimers, or specific terms published on the website or agreed between us.

• We, us, or our means Eldoraigne Animal Clinic (Pty) Ltd, including its staff, veterinarians, administrative personnel, agents, and affiliates.

• You or your refers to any visitor, user, or interacting party with the website, including automated systems and bots.

2.2 Interpretation

If there is a conflict between these general terms and any specific terms linked to a particular service (such as booking, payment, or promotional campaigns), the specific terms will apply.

3. Use of this Website

3.1 Licence to Use

We grant you a limited, revocable licence to browse, print, or download content for personal, non-commercial use only. This licence excludes any resale, collection, or derivative use of the site or its contents.

Your access may be restricted or revoked at our sole discretion if any terms are breached.

3.2 Breach of Terms

If you breach any provision of these terms, infringe on our rights or those of any third party (including intellectual property rights), or misuse the website, we reserve the right to:

• terminate your access immediately;

• block your IP or browser agent;

• seek legal remedies including damages or specific performance.

3.3 Framing and Linking

You may not frame the content of this website. You may only link to our home page, unless explicitly authorised to link to subpages. Links must not misrepresent our affiliation or imply endorsement.

3.4 Automated Tools and Crawlers

The use of bots, crawlers, scrapers, or similar technology to access or harvest data from our website is prohibited unless explicitly authorised in writing.

4. Capacity to Agree

You confirm that you have the legal capacity to agree to these terms:

• You are over 18 years of age; or

• You have obtained consent from a parent or legal guardian if under 18.

5. Accuracy of Information

You warrant that any personal or booking information submitted through this website is accurate, complete, and current. You are responsible for updating your information should any changes occur.

6. Intellectual Property Rights

6.1 Ownership

All content, branding, logos, clinical resources, blog posts, and other intellectual property on this website are the property of Eldoraigne Animal Clinic or licensed to us by third parties. All rights are reserved.

6.2 Trademarks

Our logo, branding, and any proprietary names or imagery may not be used or reproduced without our explicit written permission.

6.3 Restrictions

Unless expressly authorised, you may not:

• reproduce, distribute, or republish any part of the site;

• modify or create derivative works from our content;

• reverse engineer any functionality;

• use the website or its content for commercial purposes.

7. Limits of Liability

7.1 Use at Own Risk

This website is provided “as is”. We make no warranties regarding the accuracy, completeness, reliability, availability, or suitability of the website content. All use is at your own risk.

7.2 Indemnity

You agree to indemnify and hold harmless Eldoraigne Animal Clinic against any claims, losses, liabilities, or damages (including legal fees) resulting from your use of the website or violation of these terms.

7.3 Faults and Downtime

We strive for continuous access but cannot guarantee uptime. We will attempt to rectify issues promptly when made aware, but we are not liable for any disruptions or technical failures.

7.4 Direct Damages

If liability cannot be excluded, our total liability for direct damages will be limited to R100, regardless of the legal basis of the claim.

7.5 Indirect Damages

We are not liable for any indirect, incidental, or consequential damages – including loss of data, loss of revenue, or damage to reputation – even if we were advised of the possibility.

7.6 Third-party Websites

Links to external sites are provided for convenience. We are not responsible for the content, services, or practices of any third-party websites.

8. General Provisions

8.1 Entire Agreement

These terms, along with our Privacy Policy and any specific policies on the site, represent the entire agreement between you and Eldoraigne Animal Clinic.

8.2 Amendments

We reserve the right to update or change these terms at any time. Notice of changes will be posted on this page. Continued use of the site means you accept the revised terms.

8.3 Discretion

We may modify or discontinue any part of the website without notice. This includes access to resources, service offerings, or articles.

8.4 Proof of Terms

A signed certificate or email from a representative of Eldoraigne Animal Clinic stating the version of the terms in force at a given time will serve as conclusive proof of that version.

8.5 Waiver

Failure to enforce any right under these terms does not constitute a waiver of that right.

8.6 Severability

If any part of these terms is found to be invalid or unenforceable, the rest of the terms will remain valid and enforceable.

8.7 Jurisdiction

These terms are governed by South African law. Any dispute arising under these terms shall be subject to the jurisdiction of the Gauteng High Court, Pretoria.

9. Booking & Orders Terms

9.1 Appointment Bookings

All bookings made through the website are subject to confirmation. We reserve the right to reschedule or cancel appointments based on clinic availability or emergencies. We will attempt to notify you in advance of any such changes.

9.2 Cancellations and No-Shows

We kindly request a minimum of 6 hours’ notice for cancellations. Missed appointments without notice may be subject to a rebooking fee or refusal of future online bookings.

9.3 Online Shop Orders (If Applicable)

If you place an order for pet medication, food, or products via our online platforms:

• Payment must be made in full before dispatch.

• Orders not paid for within 7 days may be cancelled.

• Product availability is subject to supplier stock.

• Promotions and discounts may have time or quantity limitations.

• Eldoraigne Animal Clinic reserves the right to modify or discontinue any promotion or discount at its sole discretion.

LAST UPDATED: JULY 2025

Eldoraigne Animal Clinic may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. This policy is effective from 1 August 2020.