Gentle Rewards ™

Every visit. A little something back.

As part of our Gentle Care Approach™, we are always looking for ways to make your experience with Eldoraigne Animal Clinic simpler, more transparent and a little more rewarding.

Gentle Rewards™ is our loyalty programme that allows you to earn points when you pay by card at Eldoraigne Animal Clinic.

No loyalty cards. No vouchers. No stamps. No app to download.

Just tap, earn and reward.

Join

Joining is simple. After making a card payment at reception, enter your South African mobile number when prompted on our Yoco card machine.

You only need to register once.

Your mobile number and linked payment card are then used by the Yoco Loyalty Channel to recognise you for future eligible transactions.

Earn

Gentle Rewards gives you 5% of the value of eligible card payments back in points.

R1 spent = 5 points

100 points = R1 reward value

For example:

R100 spent = 500 points = R5 reward value
R500 spent = 2,500 points = R25 reward value
R1,000 spent = 5,000 points = R50 reward value

Points are earned on the total eligible card payment and apply to both veterinary services and in-store purchases.

Cash payments do not earn Gentle Rewards points.

Keep Track

Your Gentle Rewards balance and programme updates are sent to you through the Yoco Loyalty WhatsApp service.

No separate app or loyalty card is required.

Redeem

Your accumulated points can be redeemed towards eligible purchases or services at Eldoraigne Animal Clinic.

Simply use the same registered mobile number when redeeming your points.

Your points do not expire.

These terms apply to the Gentle Rewards loyalty programme operated by Eldoraigne Animal Clinic.

By registering for Gentle Rewards, you agree to these Programme Terms as well as the applicable Yoco Loyalty Member Terms governing the Yoco Loyalty Channel used to provide the programme.

1. Joining Gentle Rewards

Gentle Rewards is available to clients who register through the Yoco Loyalty Channel using a valid South African mobile number and valid payment card.

Customers under the age of 18 must have the consent of a parent or guardian.

Registration is linked to your mobile number and payment card through Yoco’s secure loyalty system.

2. Earning Points

Gentle Rewards members earn points equal to 5% of the value of eligible card payments made at Eldoraigne Animal Clinic.

The earning rate is:

R1 spent = 5 points

Points are calculated on the total eligible card transaction.

Both veterinary services and in-store purchases qualify unless specifically excluded as part of a promotion or communicated otherwise.

Cash transactions do not earn points.

3. Value of Points

100 Gentle Rewards points = R1 reward value.

Gentle Rewards points are rewards only. They are not cash or legal tender and cannot be exchanged for cash.

Points cannot be sold or transferred to another person and can only be redeemed at Eldoraigne Animal Clinic.

4. Redeeming Points

Accumulated points may be redeemed towards eligible purchases and services at Eldoraigne Animal Clinic through the Yoco payment terminal.

Any remaining amount due after points have been redeemed must be settled using an accepted payment method.

Points cannot be earned or redeemed in conjunction with promotions unless Eldoraigne Animal Clinic specifically states otherwise.

5. Expiry

Gentle Rewards points do not expire while the programme remains active, subject to these terms and the operation of the Yoco Loyalty Channel.

6. Refunds and Reversed Transactions

If a card transaction on which Gentle Rewards points were earned is subsequently refunded, reversed or charged back, the corresponding points will also be reversed.

A partial refund will result in a proportional reversal of the points earned on that transaction.

7. Misuse of the Programme

Gentle Rewards may not be used fraudulently or in a way intended to artificially increase a points balance.

Eldoraigne Animal Clinic and/or Yoco may suspend earning or redemption, or cancel affected rewards, where fraud, abuse, misuse or another security or legal concern is reasonably suspected.

8. WhatsApp Communications

Gentle Rewards uses the Yoco Loyalty Channel to provide registration confirmations, points balances, redemption notifications and other programme-related communications through WhatsApp.

The Yoco Loyalty WhatsApp contact is operated by Yoco and may also be used for other Yoco-supported loyalty programmes you have joined.

Please note that replying STOP to the Yoco Loyalty WhatsApp contact will stop WhatsApp messages from Yoco across all Yoco-supported loyalty programmes you have joined. It does not automatically cancel your Gentle Rewards participation.

9. Your Personal Information

Eldoraigne Animal Clinic is responsible for personal information processed for the purposes of operating Gentle Rewards, while Yoco separately processes information necessary to operate the Yoco Loyalty Channel, including card-linked identification, WhatsApp communications, security and fraud prevention.

Your full payment card number is not stored as part of the loyalty programme. Yoco uses a secure tokenised reference to recognise your payment card for subsequent transactions.

Personal information used in connection with Gentle Rewards will be handled in accordance with applicable South African data protection law, including POPIA, and the applicable privacy policies and programme terms.

10. Changes or Ending the Programme

Eldoraigne Animal Clinic may amend the Gentle Rewards earning rate, programme rules, eligible transactions or these Terms & Conditions from time to time.

Where changes materially affect members, we will communicate them appropriately.

If Gentle Rewards is discontinued, members will no longer earn new points. Subject to the continued availability of the Yoco Loyalty Channel and its applicable terms, existing points will remain available for redemption in accordance with the programme arrangements communicated at that time.

11. Questions or Complaints

For questions about your Gentle Rewards points, earning, redemption or the operation of the Eldoraigne Animal Clinic programme, please contact Eldoraigne Animal Clinic.

Questions specifically relating to the Yoco Loyalty Channel, Yoco’s WhatsApp service, card tokenisation or Yoco’s processing of personal information should be directed to Yoco through its official support channels.

12. General

Gentle Rewards is operated by Eldoraigne Animal Clinic using the Yoco Loyalty Channel.

Participation in Gentle Rewards is subject to these Programme Terms and the applicable Yoco Loyalty Member Terms.

These terms are governed by the laws of the Republic of South Africa.

Last updated: September 2026